Customer Success Manager
Location: London – Hybrid
Our client is a SaaS company that helps organisations manage and analyse their data more effectively using AI‑driven tools. Their platform supports teams across operations, finance and customer success to work smarter and make better decisions.
Mirexera is recruiting for a Customer Success Manager to look after a portfolio of existing customers and help them get maximum value from our client’s platform. The role involves building strong relationships, understanding customer goals and ensuring successful adoption and ongoing usage.
You’ll act as a trusted partner, spotting opportunities to expand usage and working closely with internal teams to solve problems quickly.
The Role of a Customer Success Manager
- Lead strategic onboarding for new customers and ensure a smooth handover from sales.
- Act as the main point of contact for a portfolio of customers, building strong, trusted relationships.
- Proactively monitor customer health, usage and feedback to identify risks and opportunities.
- Collaborate with sales, product and support to resolve issues and drive customer outcomes.
- Run regular check-ins, QBRs and training sessions to support adoption and retention.
Requirements
- 3+ years’ experience in customer success, account management or a similar client-facing role in SaaS or technology.
- Strong communication and relationship-building skills, with the ability to influence senior stakeholders.
- Comfortable analysing customer data and usage trends to inform decisions.
- Organised, proactive and able to manage multiple accounts and priorities.
- Genuine interest in helping customers succeed and grow with the product.
Apply for this role
If you are interested in this Account Executive role, please apply below with your CV and contact details.