Account Manager

Location: London – Hybrid

Our client is a growing technology business providing innovative software solutions to organisations looking to improve efficiency, performance and the way they use technology. With continued growth, they are looking for an Account Manager to manage and develop relationships with their existing customers.

You’ll become a key point of contact for your accounts, ensuring customers receive a high level of service while identifying opportunities to increase engagement and grow existing relationships.

The role is suited to someone who enjoys working closely with customers, understands the importance of long-term relationships and can spot opportunities to add further value through the company’s products and services.

The Role of an Account Executive

Manage a portfolio of existing technology customers and act as a key point of contact.
Build strong, long-term relationships with customers and key stakeholders.
Understand customer objectives, challenges and changing business requirements.
Regularly review account performance, customer feedback and engagement to identify opportunities and potential risks.
Identify opportunities for account growth, including upselling and cross-selling relevant products or services.
Work closely with sales, customer success, product and support teams to deliver a positive customer experience.
Manage renewals, commercial conversations and account activity throughout the customer relationship.

Requirements

Experience in an Account Management or similar client-facing role within technology, SaaS or software.
Proven experience managing and developing existing customer accounts.
Strong relationship-building skills with the ability to build trust with a range of stakeholders.
Experience identifying account growth opportunities and contributing to revenue through upselling or cross-selling.
Confident managing commercial conversations, renewals and customer expectations.
Strong communication and negotiation skills, both written and verbal.
Organised and comfortable managing multiple accounts, priorities and deadlines.
Customer-focused with a proactive approach to solving problems and identifying opportunities.
Comfortable using CRM systems to manage account information, activity and opportunities.
Experience working with B2B technology customers is highly desirable.

Apply for this role

If you are interested in this Account Manager role, please apply below with your CV and contact details.